Dell / IBM / Eli Lilly / GE Capital / General Electric / Telecom 24 / TCS / Wipro / Bain GTL Ltd. / Sun Microsystems / TESCO / Ernst & Young / Deutsche Bank / Hewitt / Goldman Sachs ICICI OneSource Ltd. / Smart Analyst Inc. / Morgan Stanley / Daimler / Accenture / Infosys / Machinery TransWorks Information Services General Motors / British Airways / Delphi / BPO Services Professional Services Intelenet Global Mckinsey & Co / Exult / Reuters Progeon Technology / Prudential / HONEYWELL / American Express / ABN Amro / Bank of America / Standard Chartered / Ford / Delta Airlines / Hyundai Convergys India Services Private Ltd. Pharmaceuticals / HP / Amazon.com / Astra / Samsung / HSBC / AOL / Goldman Sachs HCL Technologies BPO Services Ltd. / Siemens / NASSCOM / /
Country
United States / United Kingdom / China / India / /
Currency
rupee / Rs / USD / /
Facility
USA Sarosh Kuruvilla Cornell University / India Aruna Ranganathan Cornell University / KPO arena / RPO arena / /
IndustryTerm
legal and medical transcription services / Legal transcription services / high-tech sector / software accounts / mortgage services / data mining / large software firms / back office services / telecommunications bandwidth / high-tech work / software services / reservation services / account management / telecommunications / business process services / software platforms / information technology / corporate information systems / pharmaceutical industries / psychological services / /
Organization
HR administration / Cornell University / BPOs / /
Person
Turnover / / /
Position
driver / immediate supervisor / general research and development / supervisor / equivalent representative / full-time customer service representative / Major / /
Product
Astra / /
PublishedMedium
The Economic Times / the Academy of Management Journal / the Journal of Applied Psychology / /
Technology
information technology / Knowledge management / data modeling / data mining / videoconferencing technology / simulation / Business Intelligence / drug development / /
0 Chapter VII Employee Turnover in the Business Process Outsourcing