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ITIL
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#	Item
11	Microsoft PowerPoint - If I Knew Incident Mgmt.pptx Add to Reading List Source URL: www.itsmacademy.com Language: English - Date: 2014-12-11 10:12:15 Information technology management ITIL Information technology Information management IT service management Incident management Service desk Book:IT Service Management IT Service Management Forum
12	ENTERPRISE SERVICE MANAGEMENT Design, Plan and Deploy AHEAD’s Enterprise Service Management (ESM) Design, Plan and Deploy service is designed for organizations interested in introducing ITIL-centric process maturity to Add to Reading List Source URL: www.thinkahead.com Language: English - Date: 2015-11-02 12:12:54 Information technology management Information technology Computing ServiceNow Enterprise service management ITIL Business process management
13	Job Description for Professional Posts (P-100P) Add to Reading List Source URL: international.anl.gov Language: English - Date: 2016-07-19 12:31:26 Information technology management Computing Information technology Information ITIL International Atomic Energy Agency Information system Business process management Project management Data center Business service management Draft:ICT Security Policy System: A Case Study
14	Enterprise IT Vendor Relationship Mangement Add to Reading List Source URL: it.unm.edu Language: English - Date: 2016-06-02 14:41:35 Business New Mexico Economy ITIL Computer security Outsourcing Contract law IT service management Service-level agreement University of New Mexico Vendor Incident management
15	CONFIGURATION MANAGEMENT DATABASE (CMDB) The Configuration Management Database/Service Support system provides overarching Enterprise management through Service Desk/workflow management capabilities. This system integ Add to Reading List Source URL: netcom.army.mil Language: English - Date: 2009-11-17 12:24:46 Economy Business Information technology management Technology Method engineering NetOps LandWarNet Configuration management ITIL Inventory Point of sale
16	SFIA 5 framework reference Skills defined in categories and subcategories SFIA version 5 \| 3 Skills Framework for the Information Age Add to Reading List Source URL: ictskills.eg Language: English - Date: 2015-10-23 04:09:04 Information technology management Information technology Information Knowledge Skills Framework for the Information Age Skills management ITIL Competence Information management Strategic management Skill Project management
17	best practices WHITE PAPER Streamlining Service Request Processes: A Key to Business Success Table of Contents Add to Reading List Source URL: www.rightstar.com Language: English - Date: 2014-02-26 02:20:46 Information technology management Information technology Economy Business ITIL BMC Software BMC Remedy Action Request System Service catalog Service IT service management HP Service Manager software Mobile procurement
18	SERVICE-NOW.COM – SO EASY AN IPHONE USER CAN USE IT “We did almost no formal training on Service-now.com for our employees.We had this discussion at a meeting early on, when our VP asked “What kind of training wil Add to Reading List Source URL: www.ventajamarketing.com Language: English - Date: 2010-07-13 23:32:40 Information technology management Information technology ITIL IT service management Change management Configuration management database Service desk IPhone
19	Job Description Dynamics AX Functional/ Business Analyst Department: Information Technology Reporting to: IT Manager Add to Reading List Source URL: www.partscanada.com Language: English - Date: 2016-01-28 12:45:30 Information technology management ITIL ERP software Information technology Business Problem management Problem solving Incident management IT service management Microsoft Dynamics AX Technical support
20	5 Proven Strategies for Reducing Costs with IT Service Management © ITSM Academy, Inc. About ITSM Academy Add to Reading List Source URL: www.itsmacademy.com Language: English - Date: 2014-12-11 10:16:38 Information technology management Information technology IT service management ITIL ServiceOps IT Service Management Forum