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Electronic commerce / Cloud applications / Customer relationship management / Salesforce.com / Customer experience / Call centre / RightNow Technologies / ECRM / Oracle CRM / Marketing / Business / Customer experience management


white paper Making the Most of Your Cloud CRM with an Integrated Cloud Contact Center Table of Contents
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Document Date: 2013-09-24 01:22:36

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File Size: 459,66 KB

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City

City / /

Company

LinkedIn / Gartner / Oracle / Twitter / Facebook / RightNow / Salesforce / Salesforce.com / IDC / LiveOps / /

Country

United States / /

/

IndustryTerm

contact center solution / cloud-based contact center solution / technology strategy / Web browser / customer service solution / business-critical systems / social media such / software runs / center software / finance / multichannel communications / premise-based contact center technology / Web chat / contact center solutions / on-premise contact center solution / adult Internet At / enterprise-grade contact center solution / cloud-on-cloud solution / social media / multi-tenant cloud solution / real-time insight / online communities / social networking / social networks / overall Internet usage / Web-based interaction channels / distributed grid computing technology / social media interactions / web services / /

NaturalFeature

Voice Channel / Seamless channel / /

Organization

Social Enabled Contact Center / /

Person

Michael Moaz / Michael Maoz / /

/

Position

SVP / Global Customer Support salesforce.com Cloud / /

Product

LiveOps Platform / /

ProvinceOrState

California / /

Technology

SMS / CRM / 4 Technology / using premise-based contact center technology / mobile devices / distributed grid computing technology / CRM system / /

URL

www.liveops.com / /

SocialTag