Demand Media / Next Gen Customer Top 5 Trends Smart Companies / Gartner / Forrester Research / Twitter / Facebook / LiveOps / / /
IndustryTerm
web price / cloud-based contact center technology / real-time updates / cloud-based contact center solution / Rapid technology changes / bank / real-time reporting / online reservation / e-book / even demand mobile communications / wireless / web chat option / social networks / computing / contact center technology / web chat / cloud-computing environments / /
Person
Michael Maoz / Richard Snow / Sandy / Valerie Maltoni / / /
Position
business driver / Research VP / critic / representative / Director / Ventana Research 3 Real-Time Personalization / Vice President & Research Director / Ventana Research / /
PublishedMedium
Fast Company / /
Technology
cloud-based contact center technology / SMS / contact center technology / smartphone / CRM system / mobile device / /
Connecting with the Next Gen Customer Top 5 Trends Smart Companies are Addressing to Evolve Their Contact Centers into Engagement Centers