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Net Promoter / Fred Reichheld / Customer satisfaction / Loyalty business model / Consumer behaviour / Business / General Electric


Q3THE ZENDESK BENCHMARK IN FOCUS: MEASURING CUSTOMER LOYALTY
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Document Date: 2015-03-13 19:04:08


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Company

Bain & Company Inc. / Satmetrix Systems Inc. / /

Continent

Europe / /

Country

Argentina / Peru / Italy / /

IndustryTerm

Web hosting / survey tool / never-ending search / online premium beauty retailer / /

MarketIndex

NPS / /

Organization

National Park Service / /

Person

Julia Sadowski / Fred Reichheld / /

Position

head of customer / representative / Head / Zendesk Benchmark When Operations Director / Director Craig Wheeler Operations / /

SocialTag