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Loyalty business model / Customer service / Consumer behaviour / ECRM / Service-profit chain / Marketing / Business / Customer experience management


TrainOne Client Study 1 September, 2009 The subject of this client study is a top-five US wholesale (business-tobusiness) plumbing & HVAC company with over 20,000 employees, current annual sales of about $11 billion, and
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Document Date: 2013-03-22 13:41:40


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File Size: 1,92 MB

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Country

United States / /

Currency

USD / /

Event

Person Communication and Meetings / /

IndustryTerm

multi-level management / by-product / regular supplier / Web portal / on-line module / on-line delivery / on-line surveys / online modules / advertising campaign / large-scale online associate surveys / /

Person

Jeffrey Gitomer / Erik / Jake / Tony / /

Position

Coach / Class Leader / CEO /President / manager / President and CEO / manager at the delivery location asking / customer representative / Branch Manager / /

ProvinceOrState

California / Colorado / /

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