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Consumer behaviour / Electronic commerce / ECRM / Business models / Customer satisfaction / Customer experience / Relationship marketing / Loyalty business model / Loyalty program / Marketing / Business / Customer experience management


Document Date: 2010-01-12 09:36:17

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City

Holbrook / Izmir / New York / Monica / /

Company

Integration Network Group / McGraw-Hill / eCRM / Industrial Management & Data Systems / Anton Press / Understanding Consumer Trust / /

Country

United Kingdom / /

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Facility

Crowne Plaza Hotel / Brunel University / Prentice Hall / /

IndustryTerm

online retailer / ecommerce functionality / online customers / online customer experience / online manuals / information search / web technology / online experience / electronic customer relationship management / e-loyalty / Internet Real Time / online loyalty / knowledge management / retail websites / Internet Shopping / e - business / online health-care service / e-satisfaction / e-trust / web-based interaction / Customer relationship management / Online Store Loyalty Formation / Web-Site / Internet-based services / online settings / online retailing contexts / online retailers / e-loyal / e - commerce / /

Organization

Brunel University / Business School / Brunel Business School / American Society for Information Science and Technology / /

Person

Zahir Irani / /

Position

model for the relationship / driver / model of e-loyalty development / researcher / Author / Cao / /

Product

Harman On Time Radio / iRiver H10 Portable Audio Device / /

ProvinceOrState

M.B. / New York / South Carolina / California / /

Region

Mediterranean / /

Technology

CRM / web technology / knowledge management / E-Commerce Technology / /

SocialTag