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Open government / Electronic commerce / Market segmentation / E-Government / Customer relationship management / Service design / Customer / Stakeholder / E-Services / Marketing / Business / Customer experience management


Document Date: 2009-01-09 15:46:14

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Company

Accenture / /

Continent

Asia / North America / Europe / /

Country

Netherlands / Norway / Belgium / France / Malaysia / Japan / United States / Canada / Australia / United Kingdom / Singapore / Ireland / Denmark / /

Facility

In building / /

IndustryTerm

value public services / normal services / citizens with choice and services / face-to-face services / equal access and tailored services / build services / improved services / clients common core services / public services / community groups / equal access to services / information and services / policies and services / food / transactional processing / individualized services / government services / differentiated services / Internet capability Service integration Time / higher-quality services / personal Internet access / stop/end-to-end services / expedient services / mass media advertising / communications strategies / /

Organization

Dutch Tax and Customs Administration / Central Provident Fund Board in Singapore / Department for Work and Pensions / Client Liaison Unit / Repatriation Commission / Pensions Service / Kent County Council / Irish Revenue Agency / Increased government / Ministry of Labour and Citizens / Australian Department of Veterans / /

Person

Ed Killesteyn / /

Position

Deputy president / President / government official / executive / mobile ambassadors / Attorney General / model for a more active and trust-based relationship / /

ProvinceOrState

British Columbia / /

Region

South Africa / /

Technology

cellular telephone / 10 years Financial implications Technology / /

SocialTag