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Electronic commerce / Call centre / Telephony / Loyalty program / Online shopping / Interactive voice response / Business / Computer telephony integration / Marketing


Case Study #1: Fortune 500 Hotel Chain Background: With one of the most aggressive rewards programs in the hospitality industry, the Company prioritizes customer loyalty as their critical success metric. Featuring the lo
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Document Date: 2012-08-09 12:39:39

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Facility

Hotel Chain Background / Company’s Rewards Center / /

IndustryTerm

self-service tools / personal travel / legacy solutions / /

Position

Virtual Assistant / Interactions Virtual Assistant / reservation agent / conversational Virtual Assistant / /

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