Social Media Airlines / Harrah’s Entertainment / THE TRAVELLER’S JOURNEY Airlines / Amazon / United Airlines / Google / Facebook / CNN / Sabre Airline Solutions / /
Continent
North America / Europe / Africa / /
Currency
USD / /
IndustryTerm
airline personnel / travel pool / prediction systems / transportation / air travel customers / airline executives / airline / larger transportation network / travel industry / in-flight Web / travel sector / reservations systems / less integrated travel industry / online travel agents / airline industry leaders / airline industry / mobile devices / open Web access / unproven technologies / people travel / air travel / travel options / travel / travel experience / correlation algorithms / Web access / productivity devices / e-commerce partnerships / value chain / restaurant food / food / travel booking / /
Organization
Intelligence Unit / Harvard Business School / /
Person
Jeff Foland / Tanaka / /
Position
Economist / coordinator / vice president of marketing / technology / executive vice president of marketing / judge / CUSTOMER DATA EXECUTIVE / /
ProvinceOrState
Ohio / /
Region
Latin America / Middle East / Asia-Pacific / /
Technology
Using existing technologies / 1 USING EXISTING TECHNOLOGIES / AV / facial recognition / correlation algorithms / Wi-Fi / mobile devices / /
T H E F U T U R E O F A I R T R AV E L : IMPROVED PERSONALISATION AND PROFITS THROUGH THE INTEGRATED USE OF CUSTOMER DATA EXECUTIVE SUMMARY