Eugene Baston / Robin Evans / Sally Ash / Vince Moran / Simon Salem / Jonathan Bryant / /
Position
author / director of marketing & customer service / chief executive and director of marketing & customer service / director of customer operations / chairman / head of boating development / director / chief executive / general manager / chief executive and marketing director / line manager / external relations manager / head of customer service / /
Purpose of this paper o Take an objective view of the 2007 boat licence fee consultation process o Report to the Waterways Ombudsman following determination of complaints made by two customers regarding licences for boat