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Customer experience management / Electronic commerce / Cloud applications / LivePerson / Customer experience / Live support software / Proactivity / Call centre / Online shopping / Marketing / Online chat / Business


June 4, 2010 Making Proactive Chat Work by Diane Clarkson for eBusiness & Channel Strategy Professionals
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Document Date: 2012-05-20 08:48:36

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File Size: 692,37 KB

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Company

Dell / Hoover / InstantService / David’s Bridal / Global Response / Dun & Bradstreet / Forrester Research Inc. / Art Technology Group / LivePerson / EarthLink / /

Country

United States / /

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Event

Business Partnership / /

IndustryTerm

Online Proactive Chat Can Achieve Several Online Sales And Revenue Objectives / Web content / online panels / Online Nearly / online self-help / Online Sales And Revenue Objectives Among / retail / insurance / file server / appropriate software / offered telephone customer service / e - business / instant messaging/online chat box / knowledge search results / online panel / online purchase / touch products / proactive chat solution / online shopping / online purchase process / online consumers / Online Chat / consideration products / financial services / online sales / banking / online surveys / online population / online research / retail organization / online individuals / online customer service accessibility benchmark / Internet service / Online Survey / federated search / /

Person

Diane Clarkson / Carrie Johnson / Brendan McGowan Exec / Elizabeth Stark / /

Position

representative / Chat Vendor Selection General / /

Product

Total Economic Impact / TechRadar / RoleView / Forrester Wave / /

ProgrammingLanguage

HTML / /

Technology

broadband / CRM / instant messaging / HTML / ISP / GUI / /

URL

www.forrester.com / /

SocialTag