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National Railway Company of Belgium / Rail transport in Belgium / Railteam / Thalys / Altitude Software / Interactive voice response / Call centre / Rail transport / Land transport / Eurostar


Belgium Railways achieves ROI in less than a year and First Call Resolution of over 97% by implementing Altitude Software The National Railway Company of Belgium, Belgium Railways, or NMBS/SNCB
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Document Date: 2014-05-28 11:17:47

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Company

Altitude Solution / SNCB Europe / NMBS/SNCB Group / The Altitude Software / First Call / The National Railway Company / /

Continent

Europe / /

Country

Germany / Belgium / France / Netherlands / United Kingdom / /

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Event

Reorganization / /

IndustryTerm

contact center solution / business to business / real time monitoring / train services / telephony system / voice portal / /

Person

Matthias Anthierens / /

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Position

Contact center Operations Manager / Manager for SNCBEurope / regular Manager / /

Technology

SMS / /

URL

www.comways.eu / www.b-rail.be / /

SocialTag