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Microsoft Word - Intelligent Call Routing - Optimizing Contact Center Throughput.doc
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Document Date: 2013-11-15 15:17:52

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MIT Press / Rockwell / PMML / Acxiom / Cisco / /

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Europe / Africa / /

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Canada / India / United States / /

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USD / /

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stable AUC / Incoming Call Management Institute / Optimizing Contact Center Throughput Abbas Raza Ali Business Analytics Center of Competency IBM / /

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supervised learning algorithm / Customer data processing / online scoring process / telephony switches / satisfaction-level using neural network algorithm / Wireless Communications / telephony switch / supervised learning algorithms / telephony infrastructure / neural network / hidden layer network / Online Scoring Process Predictor Optimization / machine learning algorithm / random forest algorithm / telephone exchange / telephony switch interface / satisfaction using neural network algorithm / data processing module / legacy telephony switches / machine learning algorithms / real-time environment / online process / vector machine algorithm / telephony messages / centre services / telephony switch messages / supervised machine learning algorithm / well known supervised learning algorithms / famous telephony switches / overall processing time / learning algorithms / /

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Call Center / Incoming Call Management Institute / Contact Center Throughput Abbas Raza Ali Business Analytics Center / Keywords Artificial Intelligence / MIT / Contact Center / /

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Kenneth N. Tombs / Abbas Raza / /

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format Preprocessing Customer Information Offline Training Process Load Data Model Data Model Conversion / Model for Call Centers Using Knowledge Management / maximum accuracy Data Modeling Data Model Conversion / Neural Network Feed-forward / operational model for achieving significantly improved calloutcomes / model update scheduler / central driver / otherwise scheduler / ACKNOWLEDGMENTS The author / /

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Machine Learning / /

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Middle East / Latin America / /

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interactive voice response system / specific machine learning algorithm / random forest algorithm / staffing algorithm / PSTN / neural network / learning algorithms / satisfaction using neural network algorithm / PBX / Speech Recognition / Analytical Processing Algorithms / Machine Learning algorithm / Applying machine learning algorithms / Supervised Learning Algorithms / well known supervised learning algorithms / Machine Learning / supervised machine learning algorithm / three supervised learning algorithms / tuning algorithm / Knowledge Management / artificial intelligence / Improved Neural Network Algorithm / data modeling / supervised learning algorithm / Mobile Computing / Data Mining / satisfaction-level using neural network algorithm / 3 Algorithm / Simulation / vector machine algorithm / /

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