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Deutsche Telekom / Voxeo / Electronic commerce / Consumer behaviour / T-Mobile USA / Customer satisfaction / Customer relationship management / T-Mobile / Customer service / Marketing / Business / Customer experience management


CASE STUDY T-Mobile Czech Republic Industry: Telecommunications T-Mobile customers embrace self-service
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Document Date: 2013-08-28 17:41:54

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City

Cologne / Orlando / /

Company

Deutsche Telekom AG / Rapid / Innovation & Transformation Customer Services / ONLINE Voxeo Germany GmbH / T-Mobile / AFRICA Voxeo Corporation / Voxeo Europe Limited / /

Continent

Europe / /

Country

Poland / Romania / Austria / Netherlands / Slovakia / Macedonia / Czech Republic / United States / /

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IndustryTerm

mobile web / mobile operator / personalised self-service applications / personalised customer services / customer self-service applications / service portal / telecommunications businesses / social networks / application management / self-service applications / smartphone applications / /

NaturalFeature

Multiple channel / /

Person

Jan Safka / /

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Position

Vice President / /

Product

Voxeo CXP / Voxeo CXP T-Mobile / /

ProvinceOrState

Florida / /

Technology

smartphone / /

URL

www.voxeo.com / /

SocialTag